Client based industries depend on customer satisfaction. Effective communication in English is vital for reaching out effectively to your clients. The course is specially designed for those working in a range of areas – from hotels and restaurants to travel agencies and tour operators to develop the communication skills to give your clients the high level of service they require.      

- Develop linguistic competence in dealing not only with the predictable situations encountered on a daily basis but also with the unexpected

- Develop the speaking and listening skills to deal with clients, ask the right questions, take bookings and use the phone – as well as many more key communicative areas

- Build industry specific vocabulary

- Focus on essential writing skills including responding to enquiries, confirming reservations and dealing with complaints

- Emphasis on having the ability to deal politely and effectively with clients

- Interactive approach, student-centered classroom environment

- Stimulating topics with realistic communication activities

- Systematic coverage of essential language tasks

- Frequent use of authentic materials, extra curricular resources, Audio-visuals

- Thorough vocabulary development

- Frequent opportunities for discussion

- Teaching of strategies for on-going language development   

Audio/Video Cassettes,

Up to Date Text Books,

Multimedia and Interactive CD’s,

including a free bonus gift…..

The American “Talking” Dictionary (CD Rom, 200,000 words)